CONTACT INFO

CONTACT US

Need help choosing the right dress, selecting a size, taking measurements, tracking an order, or understanding our policies?

For quick answers, please visit our FAQs page.

If you still need assistance, please contact our customer service team. We are happy to help with questions about orders, sizing, Try-at-Home, shipping, returns, payments, appointments, and general product information.

EMAIL: customerservice@afarose.com

HOURS: Monday to Friday, 10:00 AM - 6:00 PM PT (Pacific Time), excluding holidays.

Please allow additional response time during weekends, holidays, sales events, and periods of high message volume.

Please note: Afarose is an online-only business and does not own or operate a traditional retail storefront. We do not accept walk-ins, in-person shopping, fittings, pickups, or returns at our mailing address.

For returns, please follow the return instructions provided by customer service and use the approved return label. Items sent to the mailing address without authorization may not be accepted or processed.