SHIPPING POLICY
If you have any questions about shipping, delivery, tracking, or your order status, please contact our customer service team at customerservice@afarose.com.
Order Processing, Production, and Delivery
Most Afarose dresses are made to order. This means your order requires production time before it is shipped.
Typical production time is approximately 3–4 weeks per dress, depending on the dress type, style, customization, order volume, fabric availability, and other production factors.
After your order has completed production and shipped, delivery typically takes approximately 1–10 business days, depending on the destination, carrier, shipping method, weather, holidays, and other circumstances outside Afarose’s control.
Production time and shipping transit time are separate. The estimated delivery date shown at checkout or provided by customer service may include both production and shipping time.
Shipping Carriers
Afarose may ship orders through USPS, UPS, FedEx, or another carrier selected by Afarose.
The carrier used for your order may depend on the shipping address, order type, package size, delivery speed, and carrier availability.
Once your package has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your order.
Tracking Your Package
Most orders, including Try-at-Home orders, bridal gowns, bridesmaid dresses, mother-of-the-bride dresses, and swatch orders of three or more swatches, will include a tracking number.
You can also find your shipping details by logging into your Afarose account and going to:
Account → Orders → Detail
Please allow time for tracking information to update after your package has been shipped. Carrier tracking may not update immediately.
Eligible Shipping Locations
Afarose currently ships eligible products within the United States and selected U.S. territories, including:
Shipping availability may vary by product type, order type, destination, carrier service, and checkout eligibility.
Afarose does not currently ship standard orders to international addresses outside our approved shipping areas.
Try-at-Home Shipping Requirements
The Try-at-Home Program has more limited shipping availability than standard orders.
Try-at-Home orders may only be shipped to eligible residential addresses within the contiguous United States.
Try-at-Home orders CANNOT be shipped to:
Afarose reserves the right to cancel any Try-at-Home order if the shipping address is not eligible, cannot be verified, or does not meet the program requirements.
Address Changes
Shipping address changes may be requested within seventy-two (72) hours of placing your order.
To request an address change, please contact customer service at customerservice@afarose.com as soon as possible.
Address change requests are not guaranteed. Once an order has entered production, processing, packing, or shipment, we may be unable to update the shipping address.
After a package has shipped, Afarose may not be able to change, reroute, or redirect the package. For address changes, reroute requests, delivery holds, missed deliveries, or carrier delays after shipment, you may need to contact the carrier directly.
Afarose is not responsible for packages that are delayed, lost, returned, or delivered to an incorrect address due to an address error provided by the customer.
Delivery Issues, Lost Packages, and Stolen Packages
Once a package has been shipped, delivery is handled by the carrier.
If your tracking information shows that the package is delayed, missing, or delivered but you cannot locate it, please first contact the carrier directly for assistance.
Afarose is not responsible for packages that are lost, stolen, misdelivered, delayed, or marked as delivered by the carrier when the shipping address provided at checkout was correct and the package was shipped according to the order details.
However, we understand that delivery issues can happen. If you need assistance, please contact customer service at customerservice@afarose.com, and we may help you review tracking information or provide documents needed for a carrier claim when available.
Damaged Packages or Damaged Items
If your package arrives visibly damaged, please take clear photos of the outside packaging before opening it.
If the item inside is damaged, defective, or different from what you ordered, please contact customer service as soon as possible at customerservice@afarose.com.
Please include:
Afarose will review the issue and determine the appropriate resolution in accordance with our Return Policy.
Please note that damaged packaging alone does not always mean the item inside is damaged. Claims involving carrier damage may require photos, packaging materials, and carrier review.
Shipping Delays
Delivery estimates are not guaranteed unless expressly stated in writing by Afarose.
Shipping delays may occur due to:
Afarose is not responsible for delays caused by carriers, weather, incorrect addresses, customer unavailability, or events outside our reasonable control.
If your order is time-sensitive, please contact customer service before placing your order so we can help you review timing options.
Rush and VIP RUSH Orders
Rush or VIP Rush production may be available for certain orders, styles, or destinations.
Rush fees, expedited shipping fees, Shipping Adjustment Fees, and other non-product fees are non-refundable unless otherwise required by law or expressly approved by Afarose.
Multiple Packages and Partial Shipments
Orders with multiple items may ship in separate packages.
If your order ships in multiple packages, each package may have a separate tracking number and delivery date.
Receiving one package does not always mean your full order has been delivered. Please check your Afarose account or shipping confirmation email for additional tracking information.
Returned, Refused, or Undeliverable Packages
If a package is returned to Afarose because the shipping address was incorrect, incomplete, refused, unavailable, or undeliverable, additional shipping fees may apply.
Afarose may contact you to arrange reshipment. Reshipment is subject to address verification and payment of any applicable shipping fees.
Original shipping fees, rush fees, Shipping Adjustment Fees, and reshipping fees are non-refundable.
Color Variations
The color you see on your computer, phone, or tablet screen may not be an exact match to the item you receive.
Screen settings, lighting, photography, fabric dye lots, and production variations may cause colors to appear slightly different in person.
We strongly recommend ordering fabric swatches before placing a dress order if color matching is important for your wedding or event.
Questions
For shipping questions, delivery concerns, tracking help, or address change requests, please contact us at:
