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SHIPPING

Products are shipped via USPS, FedEx, or UPS.

Depending on your region, please allow 10 business days for delivery.

We are not responsible for any items lost or stolen, or damaged packages.

Please contact USPS/UPS/FEDEX directly for any address changes, reroute requests, delays, or other shipping related issues.

TRACKING YOUR PACKAGE

Most orders, including Try-At-Home, Bridal Gowns, Bridesmaid Dresses, Mother of the Dress, and three or more swatches will be accompanied by a tracking number.

Shipping details can be found under your Account page, click on ->Order ->Detail.

ELIGIBLE SHIPPING LOCATIONS

Products can only be shipped within the greater US and the following territories, including: American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Puerto Rico, and the Virgin Islands.

TRY-AT-HOME PROGRAM SHIPPING REQUIREMENTS

Unfortunately at this time, our Try-At-Home Program has limited shipping options. We do not ship to Alaska, Hawaii, any US territories, PO boxes, AFO/FPO addresses, or international addresses.

PRODUCTION TIMES

Our products are custom made-to-order. We do not offer any off-the-rack shopping experiences.

Typical production time is usually 3-4 weeks per dress. Production times vary based on the dress type. When your dress is ready, you will receive a notification email with the shipping confirmation number.

COLOR VARIATIONS

The color you see may not be an exact match to what you receive. Due to the digital nature of your computer or phone screen settings, the colors appearing on screen may differ slightly from what you see in person. We highly recommend requesting color swatches to ensure the color of dress you order matches your desired color.

ADDRESS CHANGES

Changes to the shipping address can be made up to 72 hours after the order is placed.

FREIGHT CHARGES

Order Value US
Up to $9.99 $3.9
$10 - $39.99 $8.9
$40 - $149.99 $9.9
$150 - $399.99 $19.9
$400 - $699.99 $29.9
$700 - $999.99 $39.9
$1000 - $1499.99 $68.9
$1500 - $1999.99 $89.9
$2000 - $2499.99 $124.9
$2500 - $2999.99 $144.9
$3000 and Above $194.9