TRY-AT-HOME PROGRAM POLICY

At Afarose, our Try-at-Home Program allows you to experience the color, quality, fit, and overall look of selected sample dresses before placing a final dress order.

Please read this policy carefully before placing a Try-at-Home order. By placing a Try-at-Home order, you agree to follow the return requirements and charge authorization terms below.

For any questions, contact our customer service team at customerservice@afarose.com.

AFAROSE Try-At-Home Program Overview

The Try-at-Home Program is a temporary sample try-on service. Sample dresses are provided for at-home fitting purposes only and must be returned on time.

You may order up to four (4) sample dresses at one time.

If you would like to try additional styles, colors, or sizes, you may place another Try-at-Home order after your current sample order has been returned and postmarked in accordance with this policy.

Try-at-Home availability is limited. Not every dress, size, color, or add-on is available as a sample. If a specific sample is unavailable, it may be out of stock, currently with another customer, or not included in our sample inventory.

Try-at-Home Fees

Try-at-Home fees vary by dress type and style. The applicable fee will be shown at checkout before you place your order.

Try-at-Home fees are charged to help cover the cost of two-way shipping, handling, and sample program operations.

All Try-at-Home sample fees are non-refundable.

Try-at-Home sample fees do not apply toward the purchase price of a final dress order.

Payment Authorization

When you place a Try-at-Home order, Afarose may contact your issuing bank to confirm that your payment method is valid. This may result in a pre-authorization, where your bank temporarily reserves funds.

By placing a Try-at-Home order, you authorize Afarose to charge the payment method on file for any applicable fees, late charges, replacement costs, damage charges, missing item charges, shipping charges, or other amounts permitted under this policy.

We do not accept prepaid gift cards, one-time-use virtual cards, or prepaid cards for Try-at-Home orders, because these payment methods may not allow us to process required authorizations or applicable charges.

How Long You May Keep Samples

You may keep your Try-at-Home sample dresses for up to seven (7) days from the date the package is delivered.

Day 1 begins on the delivery date shown by the carrier tracking information.

All sample dresses must be postmarked for return no later than the 7th calendar day after delivery.

For example, if your sample order is delivered on Monday, your return package must be postmarked by the following Sunday.

Returning Your Samples

Your Try-at-Home order will include a prepaid return label.

To return your samples:

1. Place all sample dresses back in the original box.
2. Include all sample dresses, garment bags, tags, accessories, and any included materials.
3. Attach the prepaid return label to the package.
4. Drop off the package with the carrier listed on the return label.
5. Make sure the package is postmarked within seven (7) calendar days of delivery.

Return labels are created based on your original shipping address and may require drop-off with a specific carrier. Please check the return label carefully before dropping off your package.

If you lose your return label, Log in to your Afarose account and go to:

Account → Orders → Detail → Return Label

You may print a new copy of the return label from there.

Return Condition Requirements

All sample dresses must be returned in the same condition in which they were received.

Sample dresses must be:

Sample dresses may not be worn to weddings, events, photoshoots, parties, fittings outside the home, or any occasion other than reasonable indoor try-on.

Sample dresses are not rentals, final-sale purchases, or event-use garments. They remain Afarose property and must be returned according to this policy.

Late, Missing, Damaged, or Unreturned Samples

If any sample dress is not postmarked for return within the required 7-day return window, Afarose may charge the payment method on file.

If any sample dress is missing, damaged, altered, stained, dirty, covered in pet hair, affected by strong odors, missing tags, or otherwise returned in a condition that cannot be resold or reused as a sample, Afarose may charge the payment method on file.

Depending on the issue, charges may include:

If only part of the order is affected, charges may apply only to the affected sample dress or item.

Afarose reserves the right to determine whether a returned sample is late, missing, damaged, altered, or otherwise not returned in acceptable condition.

Extension Requests

If you need more time with your sample dresses, you must contact AFAROSE before the 7-day return window expires.

Extension requests are not guaranteed and must be approved by Afarose in writing.

If you keep sample dresses beyond the 7-day return window without written approval, your order may be considered late and may be subject to the charges described in this policy.

Can I Keep or Buy a Sample Dress?

Yes. Try-at-Home sample dresses are eligible for purchase.

To purchase the sample dress(es), please go to:

Account → Orders → Detail → Purchase my try-on dress(es)

Add-Ons and Sample Details

Due to limited sample inventory, Try-at-Home orders may include the base dress only.

Add-ons such as sleeves, hook skirts, detachable pieces, or other accessories may not always be available with a sample dress, even if they are available for purchase with a final dress order.

Colors, sizing, fabric, structure, and details may vary slightly between a sample dress and a newly made final dress, especially due to wear from prior try-ons, lighting, screen display differences, production updates, or normal fabric variations.

Try-at-Home Shipping Requirements

The Try-at-Home Program has more limited shipping availability than standard orders.

Try-at-Home orders may only be shipped to eligible residential addresses within the contiguous United States.

Try-at-Home orders CANNOT be shipped to:

Afarose reserves the right to cancel any Try-at-Home order if the shipping address is not eligible, cannot be verified, or does not meet the program requirements.

Order Processing and Delivery

Try-at-Home orders typically require approximately 1–3 business days for processing before shipment.

After shipment, delivery times may vary depending on destination, carrier, weather, holidays, and other circumstances outside Afarose’s control.

Afarose may ship Try-at-Home orders using FedEx, UPS, USPS, or another carrier selected by Afarose.

Limited Inventory

Try-at-Home inventory is limited and changes frequently.

A sample dress may become unavailable even after it appears on the website. If an item in your Try-at-Home order becomes unavailable, Afarose may contact you, remove the unavailable item, cancel the order, or issue an applicable refund for the unavailable sample fee.

If the dress, size, or color you want is not available for Try-at-Home, we recommend checking back later or ordering fabric swatches to review color options.

Program Abuse and Reserved Rights

Afarose reserves the right to limit, refuse, cancel, or restrict Try-at-Home orders at any time, including but not limited to cases involving: