To place an order:
After your order is placed, you will receive an order confirmation email. Please review the confirmation carefully and contact Customer Service
as soon as possible if anything looks incorrect.
You can track your order by Logging into your Afarose account and going to:
My Account > Orders > Detail
If your order has shipped, tracking information will be shown there when available. You may also receive tracking information by email.
Please allow time for carrier tracking to update after your package has shipped.
Most Afarose dresses are made to order.
Typical production time is approximately 3-4 weeks per dress. After production is completed and the order ships, delivery typically takes approximately 1-10 business days, depending on your location, shipping method, carrier, weather, holidays, and other circumstances outside Afarose’s control.
Production time and shipping transit time are separate.
If your order is time-sensitive, please contact customer service before placing your order so we can help you review timing options.
Please contact Customer Service
as soon as possible.Made-to-order dresses and accessories may be changed or canceled within 72 hours of placing the order, subject to approval.
Ready-to-ship items, swatches, sample orders, and clearance items may only be changed or canceled within 30 minutes of placing the order.
Once an order has entered production, processing, packing, or shipment, changes may no longer be available.
Please contact Customer Service
immediately.If your order is still in the eligible change window and has not entered production, we may be able to assist with a design, size, color, or customization change.
Once the order has entered production, design changes cannot be guaranteed and may not be accepted.
Additional charges may apply for approved changes.
Please contact customer service at customerservice@afarose.com as soon as possible.
Please include:
If Afarose confirms that the item was damaged, defective, or mis-shipped, we will provide an appropriate resolution, which may include a replacement, return, or refund.
Items damaged after delivery due to wear, washing, alterations, improper handling, or misuse are not considered defective.
For more information, please view our full Return Policy.
Promotions may be available from time to time.
To receive updates about sales, promotions, new arrivals, and special offers, you may subscribe to the Afarose email list.
Promotional codes must be applied at checkout before the order is placed. We cannot guarantee that a promotion can be applied after checkout is complete.
At this time, Afarose primarily accepts orders shipping to eligible addresses within the United States and approved U.S. territories.
Shipping availability may vary by product type and order type.
Try-at-Home orders have more limited shipping availability and may only be shipped to eligible residential addresses within the contiguous United States.
Afarose offers a wide selection of colors, and we update color options from time to time.
If a color is not available for a specific dress or sample, it may not be offered for that style, may be temporarily unavailable, or may not be included in current sample inventory.
If color matching is important for your wedding or event, we strongly recommend ordering fabric swatches before placing your dress order.
Colors may look different in person than they do on a screen.
Screen brightness, display settings, photography, lighting, fabric texture, dye lots, and production variations can all affect how a color appears.
We strongly recommend ordering fabric swatches before placing a dress order, especially if you are matching multiple dresses or wedding colors.
Swatches are sold at the price shown on the website at the time of purchase.
Swatch delivery typically takes approximately 2-10 business days, depending on your location, carrier, and shipping conditions.
Swatches are final sale and cannot be returned or exchanged.
Please review our Size Chart and measurement guide before placing your order.
We recommend measuring carefully and comparing your measurements with the Afarose Size Chart. If you are between sizes, choose the size that best fits your largest measurement or contact customer service for guidance.
For the best experience, we recommend using the Try-at-Home Program when available.
A standard-size dress is made according to the Afarose Size Chart.
A custom-size dress is made based on the measurements you provide.
Custom-size dresses are final sale and cannot be returned or exchanged. Please measure carefully before placing a custom-size order.
A measurement tolerance of approximately 0.5 to 1 inch may apply to custom-made garments due to fabric, construction, and hand-finishing.
Some dresses may allow customization options, depending on the style.
Available customization options will be shown on the product page or may be reviewed with customer service.
Customized orders are final sale and cannot be returned or exchanged.
Afarose accepts the payment methods shown at checkout, which may include:
Available payment methods may vary depending on your device, browser, billing address, shipping address, order type, and payment provider availability.
CREDIT/DEBIT CARD:
For most orders, your payment method will be charged when you place your order.
This includes made-to-order dresses, custom-size dresses, ready-to-ship items, accessories, swatches, fabric, gift cards, and Try-at-Home sample orders.
For some payment methods, you may see a pending authorization before the charge is fully processed. Pending authorizations are controlled by your bank or payment provider.
If your payment is declined, your order may not be completed.
Please check that your card number, expiration date, CVV, billing address, ZIP code, and payment details are correct.
You may also try:
Banks may decline transactions for fraud prevention, security review, insufficient funds, card limits, or billing information mismatch.
Applicable sales tax, use tax, or other required taxes may be calculated at checkout based on your order details, shipping address, billing address, and applicable laws.
Rush fees, expedited shipping fees, Shipping Adjustment Fees, oversized-box charges, and other non-product fees are non-refundable unless otherwise required by law or expressly approved by Afarose.
Please review our full Payment Policy, Shipping Policy, and Return Policy for more details.
The Try-at-Home Program allows you to try selected sample dresses at home before placing a final dress order.
Sample dresses are provided for temporary try-on purposes only. They are not rentals for events, photoshoots, weddings, parties, or other occasions.
Sample dresses remain Afarose property and must be returned on time.
You may order up to four (4) sample dresses at one time.
If you would like to try additional styles, colors, or sizes, you may place another Try-at-Home order after your current sample order has been returned and postmarked according to the Try-at-Home Program Policy.
Try-at-Home sample fees help cover two-way shipping, handling, and sample program operations.
Try-at-Home sample fees are non-refundable and do not apply toward the purchase price of a final dress order.
Try-at-Home orders may only be shipped to eligible residential addresses within the contiguous United States.
Try-at-Home orders cannot be shipped to:
Afarose may cancel any Try-at-Home order if the shipping address is not eligible or cannot be verified.
Try-at-Home orders typically require approximately 1-3 business days for processing before shipment.
After shipment, delivery times may vary depending on your location, carrier, weather, holidays, and other circumstances outside Afarose’s control.
Once your sample order ships, you will receive tracking information when available.
You may keep Try-at-Home sample dresses for up to seven (7) calendar days from the date the package is delivered.
Day 1 begins on the delivery date shown by carrier tracking.
All sample dresses must be postmarked for return no later than the 7th calendar day after delivery.
For example, if your sample order is delivered on Monday, your return package must be postmarked by the following Sunday.
Your Try-at-Home order will include a prepaid return label.
Place all sample dresses, garment bags, tags, accessories, and included materials back in the original box or a box of similar size. Attach the prepaid return label and drop the package off with the carrier listed on the label.
If you lose your return label, log in to your Afarose account and go to:
Account > Orders > Detail > Return Label
Please contact Customer Service immediately.
If any sample dress is not postmarked within the required 7-day return window, Afarose may charge the payment method on file.
Depending on the issue, charges may include up to two times the retail price of each affected sample dress, plus shipping, handling, replacement, cleaning, repair, or damage-related costs.
Afarose may also restrict future Try-at-Home orders or purchasing privileges for customers who do not follow the Try-at-Home Program Policy.
All sample dresses must be returned in the same condition in which they were received.
If a sample dress is missing, damaged, altered, stained, dirty, covered in pet hair, affected by odors, missing tags, or otherwise not returned in acceptable condition, Afarose may charge the payment method on file.
Try-at-Home inventory is limited and changes frequently.
If your preferred size is unavailable, you may consider ordering a nearby size to review the style, fabric, and overall look. If your preferred color is unavailable, we recommend ordering fabric swatches.
Not every dress, size, color, or add-on is available as a Try-at-Home sample.
Yes. Try-at-Home sample dresses are eligible for purchase.
To purchase the sample dress(es), please go to:
Account → Orders → Detail → Purchase my try-on dress(es)
Please email your request to customerservice@afarose.com.
For account security, we may ask you to verify your identity or provide order information before updating your email address.
Click the password reset link on the sign-in page and follow the instructions to reset your password.
If you need help, please contact customer service at customerservice@afarose.com.
To change your password:
Yes, guest checkout may be available.
However, creating an account makes it easier to view orders, track shipments, request returns, and access order details.
Afarose currently ships eligible products within the United States and selected U.S. territories, including:
Shipping availability may vary by product type, order type, destination, carrier service, and checkout eligibility.
Try-at-Home shipping has more limited availability and may only be shipped to eligible residential addresses within the contiguous United States.
Afarose does not currently ship to P.O. boxes.
Try-at-Home orders also cannot be shipped to P.O. boxes, APO/FPO addresses, hotels, schools, temporary lodging addresses, freight forwarders, or mail forwarding services.
Most orders include tracking information, including Try-at-Home orders, bridal gowns, bridesmaid dresses, mother-of-the-bride dresses, and swatch orders of three or more swatches.
To track your package, log in to your Afarose account and go to:
Account > Orders > Detail
Please contact Customer Service
as soon as possible.Shipping address changes may be requested within 72 hours of placing your order, but address change requests are not guaranteed.
Once an order has entered production, processing, packing, or shipment, we may be unable to update the shipping address or shipping method.
After a package has shipped, you may need to contact the carrier directly for delivery holds, reroute requests, or missed deliveries.
Shipping fees vary depending on your order amount, order type, destination, package size, and shipping method.
Shipping fee estimates are available at checkout.
The Shipping Adjustment Fee is a separate fee that helps cover shipping-related costs, including tariff-related, customs-related, international sourcing, or transportation cost changes.
We separate this charge from the product price to keep pricing more transparent.
No. The Shipping Adjustment Fee is non-refundable, even if an eligible item is returned.
This fee covers costs that may be incurred when an order is processed, sourced, or shipped and may not be recoverable once the order is in progress.
If your order has shipped, please check the tracking information in your order confirmation email or Afarose account.
If tracking shows a delay, missing package, or delivery issue, please contact the carrier first for the most up-to-date delivery information.
If you still need assistance, contact customer service at customerservice@afarose.com with your order number and tracking number.
If a package is returned to Afarose because the shipping address was incorrect, incomplete, refused, unavailable, or undeliverable, customer service may contact you after the package arrives back at our warehouse.
Additional shipping and handling fees may apply for reshipment.
Original shipping fees, rush fees, Shipping Adjustment Fees, and reshipping fees are non-refundable.
Eligible standard-size dresses and eligible accessories may be returned within seven (7) calendar days of delivery.
Returned items must be unworn, unwashed, unaltered, undamaged, clean, free of odors, stains, pet hair, makeup, deodorant marks, and signs of wear, with all original tags attached.
Eligible returns include one prepaid return label per order.
If your return is approved, Afarose will refund the product price of the returned item. Original shipping fees, rush fees, Shipping Adjustment Fees, oversized-box charges, and other non-product fees are non-refundable.
For more information, please view our full Return Policy.
The following items are final sale and cannot be returned or exchanged:
Afarose does not currently offer exchanges.
Many Afarose items are made to order, so we do not keep all items in stock for exchange.
If an item does not work for you and it is eligible for return, you may submit a return request and place a new order for the item you want.
New orders are subject to current pricing, promotions, availability, and production timelines. Prior promotional pricing or discounts may not be honored for a new order.
To submit a return request:
If your return request is approved, customer service will email you a Return Merchandise Authorization Form and a prepaid return label.
Print the Return Merchandise Authorization Form and include it inside your return package. Pack the item securely, attach the approved return label, and drop off the package with the designated carrier before the label expires.
After Afarose receives your return package, the item will be inspected.
If the return is approved, the refund will be processed to the original payment method.
Please allow several business days for your bank, credit card company, PayPal, Apple Pay, or other payment provider to post the refund after it is issued.
A return may be refused, reduced, or subject to deductions if:
Returns of two (2) or more dresses from the same order or across related orders may be subject to a 60% restocking fee.
This applies to bridesmaid dresses, mother-of-the-bride dresses, bridal gowns, and wedding dresses.
This policy helps prevent “buy-many-keep-one” purchasing because many Afarose dresses are made to order.
Afarose Gift Cards are delivered by email after purchase.
No physical gift card will be mailed.
Afarose Gift Cards may be used toward eligible purchases on afarose.com.
Gift Card eligibility may vary depending on product type, order type, checkout restrictions, or applicable policy limitations.
Gift Card use depends on the balance and checkout rules shown at the time of purchase or redemption.
If your Gift Card has a remaining balance after an eligible purchase, the remaining balance may be available for future eligible purchases if supported by the gift card system.
If your order total exceeds the Gift Card value, the remaining balance must be paid with another accepted payment method.
No. Afarose Gift Cards cannot be used to purchase additional Gift Cards.
Afarose Gift Cards cannot be redeemed for cash except where required by law.
If an order paid with a Gift Card is returned and approved for refund, the refund may be issued back to a new Afarose Gift Card, store credit, or the original payment method, depending on the original payment method and Afarose’s refund process.
Please contact Customer Service
with your order details.For security reasons, Afarose may require verification before assisting with a lost, deleted, stolen, or misplaced Gift Card email.
Afarose is not responsible for unauthorized use of Gift Cards.
Afarose Gift Cards are intended for use on eligible orders placed through afarose.com and shipped to eligible U.S. addresses.
Gift Card use may be limited by checkout availability, shipping restrictions, and applicable laws.
No. Afarose does not currently operate a physical retail storefront.
Afarose is an online retailer, which allows us to offer a wide selection of wedding dresses, bridesmaid dresses, mother-of-the-bride dresses, occasion dresses, accessories, swatches, and Try-at-Home options.
Virtual Appointments may be available.
Please visit the Virtual Appointments or contact Customer Service
for current appointment availability.
For questions about orders, shipping, payment, returns, Try-at-Home, sizing, swatches, or product details, please contact:
Customer service response times may vary depending on business hours, holidays, and message volume.
Please review the full Afarose policies for more details:
Find the perfect dress for your special day at AFAROSE. Shop our collection of gorgeous wedding gowns, bridesmaid dresses, and more—all at amazing prices.
