Welcome to AFAROSE’s Privacy Policy. Our Privacy Policy details how we collect, use, and disclose your personal data to ensure transparency and clarity in our practices. Your trust is our priority, and we aim to ensure the security of your personal information when you engage with our products, services, and website. We urge you to review this Privacy Policy carefully to understand how we safeguard your privacy and to make informed decisions about your interactions with us. By using our services or providing us with your personal information, you agree to the terms outlined in this Privacy Policy. Should you have any questions or concerns about our privacy practices, please feel free to reach out to us.

Information You Provide to Us

1. Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers

2. Internet Activity

3. Commercial Information, including purchases

4. Financial Information, including credit or debit card number and bank or other financial account number

5. Location Information, including general location data

6. Physical and Audio Data, including physical characteristics or descriptions, video recordings, and photos

7. Protected Classifications and Other Personal Characteristics, including race, color, or ethnic origin and citizenship or immigration status

8. Inferences from Other Data, including inferences created from other personal information collected.

We are permitted to disclose your personal information if we are required to do so by law or if you violate our Terms of Service. If you no longer wish to shop at Afarose, you may withdraw your consent for us to contact you at any time by contacting us at customerservice@afarose.com.

Information from other sources

We may collect personal information about you from third-party sources, including Other consumers (e.g., referrals). The categories of information we may collect include: Personal Identifiers, including Email address

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy. We generally retain data according to the guidelines below.

1. Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity, Inferences created from other personal information collected: We delete or anonymize data concerning your use of our website within 5 years of collecting it.

2. Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number, Bank or other financial account number, Physical characteristics or descriptions: We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 5 years from your last purchase with us. We may keep data beyond this period in anonymized form.

3. Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Credit or debit card number, Bank or other financial account number, Physical characteristics or descriptions: We keep customer feedback and correspondence with our customer service for up to 2 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.

4. Data we collect when you sign up for promotional and marketing communications, including Email address, Telephone number: Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.

5. Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Postal address, Telephone number, Purchases, Physical characteristics or descriptions: We retain review, survey, and feedback data for up to 5 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.

6. Data we collect in connection with privacy requests, including Name, Email address, Postal address, Telephone number, Purchases: We retain records related to privacy requests for a minimum of 24 months following the completion of the request.

7. Data we collect for security purposes, including Email address, Credit or debit card number, Bank or other financial account number: We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

Why we process your information

We process personal information for the following business and commercial purposes:

1. Conducting Surveys

2. Creating Customer Profiles

3. Data Storage

4. Delivering Targeted Ads

5. Fulfilling Customer Orders

6. Improving our Products & Services

7. Internal Business Operations

8. Marketing Our Products & Services

9. Meeting Compliance & Legal Requirements

10. Operating our Website or Mobile Apps

11. Organizing & Managing Data

12. Preventing Fraud

13. Processing Payments

14. Providing Customer Support

15. Providing Cybersecurity

16. Sending Promotional Communications

17. Tracking Purchases & Customer Data

Third Party Services

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting: OPT-OUT

Your browser settings may allow you to automatically transmit an opt-out preference signal, such as the Global Privacy Control (GPC) signal, to online services you visit. When we detect such signal, we place a U.S. Privacy String setting in your browser so that any third party who respects that signal will not track your activity on our website. Your request to opt-out of sale/sharing will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. GPC is supported by certain internet browsers or as a browser extension. Find out how to enable GPC

Your privacy rights under the CCPA are described below. Make a Privacy Request by clicking HERE or by emailing us at customerservice@afarose.com.

Your Right to Access, Correction, and Deletion of your Personal Information.

You have the right to access, correct, or delete the personal information that is being collected by us. If you make an Access Request more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service. Subject to certain limitations, we will delete your personal information from our records and notify our service providers, contractors, and third parties that you have requested deletion of your personal information.

Right to Non-Discrimination

If you exercise your CCPA privacy rights, we will not discriminate against you by, for example, charging a different price or offering a different level or quality of products or services. We will not retaliate against you, as an employee, applicant for employment, or independent contractor, for exercising your privacy rights.

Right to Opt-Out

You have the right to opt-out of any selling and sharing of your personal information. You may exercise your right to opt-out Here.

A California resident's authorized agent may submit a rights request under the CCPA by emailing us at customerservice@afarose.com. Requests submitted by an authorized agent will still require verification of the consumer who is the subject of the request in accordance with the process described above. We will also ask for proof that the consumer who is the subject of the request authorized an agent to submit a privacy request on their behalf by either verifying their own identity with us directly or directly confirming with us that they provided the authorized agent permission to submit the request. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 may also submit proof of statutory power of attorney, which does not require separate consumer verification. If you have trouble accessing this notice, please contact us at customerservice@afarose.com

Contact Us

If you have any privacy-related questions or have trouble accessing this notice, please email customerservice@afarose.com

Complaints

If you believe we have violated your privacy rights, please contact us by email customerservice@afarose.com so that we may attempt to resolve any issues to your satisfaction.

Changes to the Privacy Policy

We reserve the right to modify our privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.