Please keep in mind that all Afarose dresses are made to order to keep the costs down for our customers. We understand that colors may appear a little different in person than on your computer screen. For this reason, we encourage you to order a swatch to ensure you are happy with your color choices.
Afarose will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service Team (firstname.lastname@example.org) directly for assistance with processing your return.
Please keep in mind that the majority of Afarose products are made-to-order to help reduce waste and keep prices low for our customers. Because of this, returns of 3 or more dresses/separates in an order will be subject to a 10% restocking fee, which will automatically be deducted from the refund.
Afarose will ONLY issue one prepaid return label per order. You will be responsible for paying shipping fees including but not limited to, the cost to ship bothways and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
For Standard Size Orders and Accessories:
Afarose will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Shipping and any rush* fees will not be refunded. Contact our Customer Service to initiate the return process within 7 days upon your delivery date by login to your Afarose account and request a return. Your return must be dropped off with the designated shipping carrier before your return label expires. Please make sure you double-check the correct shipping carrier before dropping your package off. Afarose will not be held responsible for mis-shipped returns.
The item must be returned in its original condition (if eligible per the return policy).
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
Please note that it can take up to 3 business days for us to process your return and refund once the package arrives back in our warehouse. Your bank may take additional days to process the refund on their end.
For Customized Orders:
At Afarose, we understand that you may want the dress to be your ideal fit. To help you out, we offer custom sizing on most of our Afarose dresses. Custom sizing takes the same amount of time to make and ship to you. So why not?A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on customized dresses. Please confirm your measurements and color choice carefully before you place an order. While we provide basic customization, you may need additional alteration at your expense for a perfect fit.
Since we make your custom size order according to the basic measurements provided (bust, waist, hips, height, hollow-to-floor), your dress may not appear exactly as it shows online. Custom dresses cannot be returned for any reason. Customized dresses are FINAL SALE. Please confirm color, style, and measurements carefully before your order is placed.
For Swatches, Fabric and Clearance Order:
All fabric swatches, fabric by-the-yard, measuring tapes, and Clearance items are final sale. No returns or exchanges for any reason.
We DO NOT offer an exchange service for any products at this time. Because all items are made to order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return any and all unwanted items (if eligible per the return policy) and place a new order for the replacement items. All new orders are subject to the current turnaround times. Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.
How To Return
Submit a return request by login into your Afarose account within 7 days of delivery, select the order you’d like to return. Please include the reason for return and photographs for verification.
Customer Service will email you with an attached Return Merchandise Authorization Form(RMA) with a prepaid shipping label. Please print out the form. Pack the items you’d like to return into the original box or box of similar or smaller size* with the RMA form and attach the return label. Drop into any FedEx or USPS (depending on your drop-off location) before the return label expires.
Once we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
When the refund has been processed, the funds will be credited back to your original bank account or online payment account. Please note it may take your financial institution additional days to process.
* Please note orders returned in oversized boxes may have additional shipping costs deducted from the refund amount.
Cancellation and Changes Policy
You may cancel your order or request changes to it within 72 hours of placing it for a full refund of all costs and fees. If you need to cancel your order after the 72-hour cancellation period has passed, you will need to wait for the order to arrive and then request a return (if eligible). Please keep in mind that swatch orders, sample orders, clearance items and accessories can only be cancelled or changed within 30 minutes of placing the order. After the 30 minute window, we are unable to process any cancellations or changes to these orders. Swatches and clearance items are final sale.
If you would like to cancel your order, please login into your Afarose account, select the order you need help with, and request cancellation.