Return Policy

At Afarose, we want you to feel confident and happy with your order. We offer Virtual Styling and Try-at-Home options to help you choose the right dress before purchasing. However, we understand that sometimes a return may be needed. Please review the policy below before submitting a return request.

For any questions, contact our customer service team at customerservice@afarose.com.

Standard Size Dresses and Eligible Accessories:

We accept returns for eligible standard-size dresses and eligible accessories within seven (7) days of delivery.

To qualify for a return, items must be:

Eligible returns include one prepaid return shipping label per order. We recommend returning all unwanted items from the same order together, as Afarose will issue only one prepaid return label per order.

If your return is approved, Afarose will refund the product price of the returned item(s). Original shipping fees, rush fees, Shipping Adjustment Fees, oversized-box charges, and any other non-product fees are non-refundable.

Returns shipped in oversized boxes may incur additional shipping costs, which may be deducted from the refund amount.

Afarose is not responsible for returns that are shipped to the wrong address, shipped without using the approved return process, or otherwise mis-shipped by the customer.

Return Window

Return requests must be submitted within seven (7) calendar days of the delivery date.

Once your return request is approved, customer service will provide a Return Merchandise Authorization Form and a prepaid return label. The prepaid return label will expire seven (7) calendar days after it is issued.

Returns must be dropped off with the designated carrier before the return label expires. Returns sent after the return window or after the label expiration date may be refused and will not be eligible for a refund.

If the “Order Return” button is unavailable or grayed out in your Afarose account, the return window has expired and the order is no longer eligible for return.

Restocking Fee for Multiple Dress Returns

Because Afarose dresses are made to order, we are unable to support “buy-many-keep-one” purchasing.

Returns of two (2) or more dresses from the same order or across separate related orders may be subject to a 60% restocking fee, which will be deducted from the refund amount.

This applies to:

For example, if you order multiple dresses with the intent to keep only one and return the rest, the returned dresses may be subject to the 60% restocking fee.

Afarose reserves the right to review return patterns and may refuse or limit returns that appear to be inconsistent with this policy.

Custom Size and Customized Orders

Custom-size dresses and customized orders are made specifically to your measurements or requested specifications. For this reason, custom-size and customized orders are final sale and cannot be returned or exchanged.

Please note that a measurement tolerance of approximately 0.5 to 1 inch may apply to custom-made garments due to the nature of dress construction, fabric, and hand-finishing.

Final Sale Items

The following items are final sale and cannot be returned or exchanged for any reason:

Final sale items are not eligible for return, exchange, refund, store credit, or cancellation after the applicable cancellation window has passed.

Damaged, Defective, or Mis-Shipped Items

AIf your item arrives damaged, defective, or different from what you ordered, please contact customer service at (customerservice@afarose.com) as soon as possible.

To help us resolve the issue, please include:

If Afarose confirms that the item was damaged, defective, or mis-shipped, we will provide an appropriate resolution, which may include a replacement, return, or refund. Approved damaged, defective, or mis-shipped returns may be eligible for a full refund, including applicable shipping fees.

Items that are damaged after delivery due to wear, alterations, improper handling, washing, or misuse are not considered defective and are not eligible for refund under this section.

Cancellations and Order Changes

Made-to-Order Dresses and Accessories

Made-to-order dresses and accessories may be canceled or changed within seventy-two (72) hours of placing the order for a full refund of applicable costs and fees.

After the 72-hour cancellation window has passed, the order may already be in production and cannot be canceled or changed. If the item is eligible for return, you may submit a return request after the order is delivered.

Ready-to-Ship, Swatches, Sample Orders, and Clearance Items

Ready-to-ship dresses, swatch orders, sample orders, and clearance items may only be canceled or changed within thirty (30) minutes of placing the order.

After the 30-minute window has passed, we are unable to process cancellations or changes for these orders.

How to Start a Return

To submit a return request:

Once your request is reviewed and approved, customer service will email you a Return Merchandise Authorization Form and prepaid return label.

Please print the Return Merchandise Authorization Form and include it inside your return package. Pack the item(s) securely in the original box or a box of similar size, attach the approved return label, and drop off the package with the designated carrier before the label expires.

Refund Processing

Once Afarose receives your return package, the item(s) will be inspected to confirm that they meet the return requirements.

If the return is approved, the refund will be issued to the original payment method. Please allow several business days for your bank, credit card company, or payment provider to process and post the refund.

If a returned item does not meet the return requirements, Afarose may refuse the return, deduct applicable fees, or return the item to the customer at the customer’s expense.

Reserved Rights Regarding Returns

Afarose reserves the right to define, limit, refuse, or reject returns at any time, including but not limited to cases involving:

Afarose may also cancel orders or limit future purchases if an order appears to be placed for the purpose of buying multiple made-to-order dresses and returning most or all of them.

For any return-related questions, please contact customerservice@afarose.com