At Afarose, we understand that not every dress may be a perfect match. We offer extensive virtual styling and try-at-home options to ensure you absolutely love your wedding dress before you purchase. However, in the event you need to make a return, please check our return policy below:
For Standard Size Orders and Accessories:
We offer free returns for all standard-size dresses and accessories within seven (7) days of delivery. Item(s) must be returned in its original condition (unworn, unwashed, unaltered, undamaged, and with the original tags attached. Afarose will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Shipping (both ways) and any rush fees will not be refunded. Please note orders returned in oversized boxes may incur additional shipping costs, which will be deducted from the refund amount. Afarose will not be held responsible for mis-shipped returns. Please reach out to our customer service team (email@example.com) directly as soon as possible for assistance processing your return, or simply submit a return request by logging in to your Afarose account.
Afarose will ONLY issue one prepaid return label per order. We recommend returning all unwanted items at the same time.
Returns of three (3) or more bridesmaid dresses/separate in the same order or separate orders will be subject to a 10%-15% restocking fee (10% + applicable admin fee), automatically deducted from the refund amount.
Returns of two (2) or more bridal and wedding dresses/separate in the same or separate orders will be subject to a 60% restocking fee, automatically deducted from the refund amount.
For Customized Orders:
Custom dresses are produced specifically to your measurements. Consequently, we are UNABLE to accept returns on customized dresses.
For Ready-To-Ship, Swatches, Fabric, and Clearance Order:
All ready-to-ship dresses, fabric swatches, fabric by-the-yard, measuring tapes, garment bags, and Clearance items are final sale. We do not accept returns or exchanges for any reason.
For Damaged, Defective, or Mis-shipped items:
Afarose will issue a full refund (including shipping) for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our customer service team (firstname.lastname@example.org) directly as soon as possible for assistance processing your return.
Cancellations and Changes
You may cancel made-to-order dresses and accessories orders or request changes within 72 hours of placing said order for a full refund of all costs and fees. Please contact our customer service team (email@example.com) as soon as possible to do so. If you need to cancel an order after the 72-hour cancellation period has passed, you will need to wait for the order to arrive and then request a return (if eligible).
Ready-to-ship dresses, swatch orders, sample orders, and clearance items can only be canceled or changed within 30 minutes of placing the order. After the 30-minute window, we are unable to process any cancellations or changes to these orders.
How To Return Items
You can submit a return request by logging in to your Afarose account. Navigate to “Orders,” then select the order you’d like to return. Customer service will email you with a Return Merchandise Authorization Form (RMA) and a prepaid shipping label.
Please print out the form. Pack the items you’d like to return into the original box, or box of similar size, with the RMA form and attach the return label. Drop into any FedEx or USPS (depending on your drop-off location) before the return label expires.
The return label expires in 7 days when you requested for return. Please drop it off ASAP. If you postmarked it outside of the 7-days window, we won't be accepting the return anymore.
Once we receive the returned package, the item(s) will be inspected to ensure it is in original condition and that the issues stated in the return request are accurate. When your refund has been processed, the funds will be credited back to your original bank account or online payment account. Please note it may take your financial institution several days to process refund payments._
RESERVED RIGHTS REGARDING RETURNS:
We reserve the right to define and limit, refuse, and/or reject returns from customers at any time due to but not limited to:
As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention and we will not accept the return, either.